Sistema de gestión de calidad basado en la norma ISO 9001:2015 en los procesos productivos de la empresa “Produ Plastic”

Abstract

The main objective of this research project is based on outlining a proposal for a Quality Management System based on the ISO 9001: 2015 Standard and applied to the planning, organization, management and evaluation of the production processes of the company "PRODU PLASTIC" , with the ultimate goal of optimizing the quality of the production generated in this industrial company; whose current situation in relation precisely to its levels of efficiency and quality presents a very relevant and notorious deficit, by virtue of the fact that in its production process a number of aspects are reflected that must be corrected to achieve the optimization of the quality of the products offered to its different business clients and beneficiaries in general. As well as better meeting the requirements and demands of its internal clients, who seek, among other aspects, to potentiate themselves in the field of training and provision of better tools and technical working conditions. It begins with a current diagnosis of the company, establishing through a checklist compliance with the criteria of ISO 9001: 2015 in the processes involved in the company, which were compared with the main requirements for the Quality Management System. , which help to develop a quality manual, in turn establishes the quality and policy objectives that have a strategic direction in the company, the design of technical documentation of the quality management system is identified, as the matrix of the interested parties , the strategic, operational and support processes with which the process map and structural organization chart are prepared. Finally, procedures and formats of documents necessary to propose and develop its future implementation of the Quality Management System are created, which allows controlling, standardizing and optimizing the production process, at the same time that the quality of the products is perfected.