Sistema web para la gestión de servicio técnico aplicando georreferenciación para la recepción y entrega de dispositivos tecnológicos en la empresa EPC COMPU

Abstract

SMEs during the pandemic have been evolving slowly due to the high costs of implementing systems for it; This research project deals with the realization of a web system for the management of technical service applying georeferencing for the reception and delivery of technological devices in the EPC Compu company. Allowing you to better develop your daily work, through technology innovation, offering an efficient customer service. Even that the company has an internal control of everything that is being done. Throughout the process, various tools will be used to gather information, including staff interviews and customer surveys. All this information will be analyzed and processed to define each requirement that the company needs to be implemented within the web system. Finally, all the necessary tests will be carried out for the verification of the system, once these tests have been completed, the web system will be implemented in the EPC Compu company. Their respective user manual and training will be presented to the staff.