Prototipo de chatbot para la resolución y atención de inquietudes académicas de la Secretaría de Ingeniería en Sistemas Computacionales e Informáticos

Abstract

Artificial intelligence has evolved constantly and it has a a large number of applications, we can name some of them, like: speech recognition, machine learning, facial recognition, natural language processing, among others, however, this investigation will focus in the chatbots or also known as conversational agents, these programs imitate the human behavior and also people can have a conversation with them, for this reason many companies use these chatbots to attend the doubts or the most frequent inquiries made by their clients.

Chatbots will be available at any time and it is capable to respond most queries what are made without help from a human agent, for this reason, this project focuses in the development of a prototype which responds to the most frequent inquiries made by the students of the Career of Engineering in Computational and Informatics Systems, this project focuses on the secretariat of the career, also the fundamental point for this research was boost the use of chatbots to reduce response time to the inquiries.

An investigation will be conducted through surveys to the students will try to determine what are the most frequent queries, also, we will select the framework or the best technology to develop the prototype and will we performed the necessary functional tests, to detect and prompt correction of errors.