Jurisprudencia y Ciencias Sociales

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/892

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Autor/a: search.filters.author.Regalado Vimos, Evelyn Monserrath

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    Item type:Ítem,
    La comunicación interpersonal médico-paciente en el sistema hospitalario público
    (Universidad Técnica de Ambato, Facultad de Jurisprudencia y Ciencias Sociales, Carrera de Comunicación, 2026-01-21)
    Regalado Vimos, Evelyn Monserrath
    ;
    Naranjo Gamboa, Byron Orlando
    Interpersonal communication between doctors and patients is a fundamental element in ensuring humanised care through verbal, non-verbal and paralinguistic language centred on the individual. The importance of the study lies in understanding the social and ethical impact of promoting more effective and respectful relationships in order to optimise the communication training of healthcare professionals. The overall objective of the research is to study the strengths, weaknesses and communication strategies in the public health system, and then to analyse, identify and propose appropriate tools to strengthen this area. The methodology used is qualitative and quantitative, and the research is descriptive and field-based. The techniques applied are Likert scale surveys of 123 residents of the Anchilivi neighbourhood – Salcedo neighbourhood to ascertain the external perspective of users, and 14-question interviews with doctors at the Type A Public Health Centre to identify the techniques used in medical interventions in accordance with the subject under study. The main findings indicate that there are difficulties in verbal and non-verbal language due to a lack of clarity in the message, as well as a lack of eye contact between the doctor and the patient. Although healthcare professionals do use tools to mitigate these communication barriers, this negativity may be due to the number of patients seen each day. However, there are positive aspects in paralinguistic language, such as volume, rhythm, and tone of voice, which users consider appropriate during medical consultations. Doctors take these into account depending on the patient's age. Therefore, it is necessary to provide training and education, both academically and within the Ministry of Public Health, to help create an environment of empathy, trust, security, and active listening with patients in the public hospital system