Jurisprudencia y Ciencias Sociales

URI permanente para esta comunidadhttp://repositorio.uta.edu.ec/handle/123456789/892

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Tipo de acceso: Acceso abiertoTema: search.filters.subject.CALIDAD DE SERVICIOS

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  • Miniatura
    Item type:Ítem,
    Bienestar laboral y calidad de servicios
    (Universidad Técnica de Ambato, Facultad de Jurisprudencia y Ciencias Sociales, Carrera de Trabajo Social, 2026-01-20)
    Salinas Teneda, Paulina Lissette
    ;
    Ortiz Díaz, Marcelo Iván
    The objective of this research was to determine the relationship between Workforce Well-being of the employees and the Quality of Services provided to the community in the Rural Parish Autonomous Decentralised Government (GAD) of Izamba. The study was developed under a quantitative approach with a descriptive and correlational scope, applying the analyticalsynthetic and hypothetical-deductive methods. The population included the 23 institutional employees and the beneficiaries of their services. Simple random sampling was applied in the GADPRI social project for the elderly, while the entire beneficiary population was surveyed for the remaining services, resulting in 451 surveys for the second variable. The instruments specifically designed for this study were questionnaires using a five-option Likert scale, with a scoring range from very low to very high. Validity was guaranteed through expert judgment, and reliability was verified with the Cronbach’s Alpha coefficient. The results demonstrated a significant correlation between the variables, determined by the Spearman's Rho test, with a bilateral significance level of 0,001. The scoring analysis showed that both Workforce Wellbeing and Service Quality reached a high level. However, weaknesses were identified in the well-being dimensions of: health, integration, participation and recognition, and working conditions. In response, a set of workforce well-being strategies is proposed, oriented from a holistic and community-based approach, and grounded in Social Work techniques and instruments, with the purpose of strengthening institutional management and optimising service quality