Ciencias Administrativas

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Author: search.filters.author.Cocha Chazo, Rocío MaribelSubject: search.filters.subject.INDUSTRIA CARROCERA

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    Caracterización del cumplimiento de Norma ISO 9001-2015 en el sector carrocero de la provincia de Tungurahua
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Carrera Organización de Empresas, 2018-06) Cocha Chazo, Rocío Maribel; Jiménez Castro, Wilson Fernando
    The present investigation will be based on a study to determine the characterization in the fulfillment of the NORMS ISO 9001-2015 in the car body companies, the importance of obtaining a Quality Management System for the organizations, it is based on a method for an excellent work , in the improvement of quality, they become a competitive advantage for organizations, which is why companies are interested in obtaining this certification to guarantee their customers the quality and improvement of their products or services. For this reason a study was carried out in the National Chamber of Bodywork Manufacturers (CANFAC), which has among its objectives to strengthen the bodybuilding sector, through assistance, advice and technical training to improve the quality of products and efficiency in the productive processes, as well as the promotions in national and international fairs, promote the modernization and expansion of the metal-mechanic industry, to contribute to the socio-economic development of the country and the province. The methodology that was used in the exploratory, logical and systematized processes for an adequate study, and the instrument that was used for this investigation was the questionnaire, this instrument was made in different representatives of the bodies of the province. The results obtained, with the characterization of the ISO 9001: 2015 standard in bodybuilding companies in the province of Tungurahua, show that of 100% of the study that was applied in the CANFAC bodybuilding sector, 100% of these organizations have ISO 9001 standards. Therefore, the reality of the bodybuilding sector is reflected in the use of ISO 9001: 2015 standards, which will generate a contribution to sustainability and growth in the quality of its products.