Browsing by Author "Maisanche Torres, Marlon Daniel"

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    Aplicación web progresiva (pwa), para la solicitud de créditos en línea para la Cooperativa de Ahorro y Crédito Credifacil Ltda
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Software, 2023-09) Maisanche Torres, Marlon Daniel; Jara Moya, Santiago
    The use of online financial services plays an essential role in customer care within financial institutions. The continuous technological advancements and competition compel the industry to adapt more effectively to these changes. In the context of staying at the forefront of technology, the credit and savings cooperative "Credi Facil" found the need to offer its products and/or services digitally. In response to this scenario, surveys were conducted in May, involving 360 individuals, including customers and employees of the cooperative. The results revealed that 85.5% of the respondents were willing to use the online credit application system. For project management, the hypermedia-oriented object-oriented design method (OOHDM) was employed, enabling object-oriented modeling, use case diagrams, navigational contexts, and abstract views. This approach was supported by technologies such as Go and the Angular Framework, implementing MVC and multi-tier architectures, respectively. Additionally, specialized facial biometrics web services were utilized to implement an identity validation mechanism for customers, significantly reducing the risk of identity theft and fraud. Ultimately, the software was successfully implemented, and the TAM model was applied, resulting in 76.25% of users expressing satisfaction with the online credit application system. This achievement is attributed to its efficient process management and the delivery of an enhanced user experience.