Sistema de gestión por procesos en la empresa de lavado y tinturado Lava Jeans

Abstract

ABSTRACT This research project proposes a Process Management System in the washing and dyeing company Lava Jeans, highly beneficial methodology that allows to evaluate the productive activities of the organization and establish guidelines for process documentation, effective control and continuous improvement. To understand the current situation of the company, the business activity was identified by direct observation, applying an interview with the manager and surveying workers, which evidenced that the organization does not base its operation on the process approach, this caused by the lack of documented processes and the disorder in the execution of activities, which are carried out empirically. Based on this premise, an analysis of the value chain was carried out that allowed to identify and describe the production processes that were subsequently classified and embodied in a global process map. In addition, an information survey of the dyeing techniques that generate greater value was carried out to the organization, specifying the characteristics of each process, representing them using flowcharts and applying a time study in order to establish a time standard for the execution of processes. Finally, the proposal for improvement through the elaboration of a process manual, provides the organization with a logical and orderly guide to the execution of activities, allowing to optimize operations and make the most of the performance of processes. In such a way that the management by processes allows the organization focused on the satisfaction of the internal and external client at the same time that it meets its business objectives.