Gestión de archivos físicos mediantes las normas ISO 30300 y su influencia con la logística de documentos en el departamento de crédito y cobranza de Plasticaucho Industrial S.A. de la ciudad de Ambato

Abstract

Plasticaucho Industrial SA, and specifically the Finance and Administration Department, related to Credit and Collections department is dedicated to the control of all client accounts, flow control transactions to archived personal documents and allocation and creating new clients around the country.

Therefore this research is framed in an analysis of the current situation of the department, in order to make a correct use of resources earmarked in the corresponding office and others.

The results obtained by surveys conducted applied to internal customers Plasticaucho Industrial indicate that use a correct method in solving this problem is to frame it in an international standard, which in this case corresponds to the ISO 30300 Standards.

This application helped to lift and implicit processes but not established, which will allow a future evaluation of the application of the rule to demonstrate the results of resource utilization, establishing guidelines and policies that help develop a positive work behavior and tidy.