Intervención del trabajo social y la cultura accountability en el Ministerio de Transporte y Obras Públicas distrital de Tungurahua

Abstract

This research work addresses the intervention of Social Work in the organizational environment as a fundamental science in the constitution of a culture of accountability focused on the delivery of transparent information on the decisions made by public servants of the Ministry of Transport and Public Works District of Tungurahua (MTOP). In addition, the relevance of the topic of study is framed in the new needs of society to have an accountable public management. Corporate Social Work emerges as a strategic discipline to promote effective accountability practices that improve organizational dynamics, promoting cohesion and social justice. Likewise, empowerment and a sense of belonging are key elements in achieving a culture of accountability, since the collaborators of an organization must feel committed to the institution to which they belong and be aware of the impact their decisions have on society and the business community. The line of research is focused on the social and democratic establishment, analyzing the social worker as a bridge between society and the State, especially in the promotion of a culture based on transparency, proactivity, responsibility and commitment. Therefore, a quantitative methodology was applied by means of a survey that allowed the collection of objective data. Finally, this research approach not only collaborates with institutional improvement and labor welfare, but also in the development of more sustainable, fair and equitable public policies. In short, the research shows that the role of the social worker has a positive impact on the search for democracy in public management.