CALIDAD DE ATENCION PERCIBIDA EN PACIENTES CON HIPERTENSIÓN ARTERIAL EN ATENCIÓN PRIMARIA EN SALUD

Abstract

Background: the study analyzed the quality of care perceived by patients with high blood pressure in a health center in Ecuador, considering dimensions such as accessibility, opportunity, continuity, comprehensiveness and cultural competence of the services. Hypertension in older adults represents a public health problem in the region; (2) Methods: quantitative, transversal and descriptive design. The sample was 40 patients over 65 years of age with HTN. A validated 10-item questionnaire was applied on perceived quality in several dimensions: accessibility, opportunity, continuity, comprehensiveness and cultural competence; (3) Results: limitations were evident in the capacity to respond to urgent needs, lack of continuity in care by the same professional, deficiencies in mental health counseling and moderate dissatisfaction with services; (4) Conclusions: there are significant gaps in the quality of primary care for hypertensive patients regarding accessibility, opportunity, comprehensiveness and cultural competence. Improvements are required in these areas to ensure more responsive and patient-centered care.