Comunicación asertiva y su relación enfermero- paciente por el uso constante de la mascarilla

Abstract

Introduction: Assertive communication in our environment is a fundamental process in all social relationship, that regulates and enables interaction with people when providing comprehensive and quality care, by using clear and understandable terminologies, allowing to perform a bond of trust and safety between nurse-patient. Objective: To determine the correlation that exists between assertive communication and the nursepatient relationship due to the constant use of the face mask. Methodology: Quantitative approach of descriptive design, cross-sectional analytical observational, the population was 119 people, an online survey was applied to obtain information and they were analyzed using the Microsoft Excel program and SPSS Statistics v.22, under the ethical principles established in the Declaration of Helsinki. Results: Assertive communication and nurse-patient relationship in terms of their correlation, a high negative association was found, demonstrated through Pearson's analysis. Regarding the communication style, it is not assertive since there was no clarity when communicating with 85% (N = 17), the predominant dimension in nursing professionals, which also influenced that there was no trust between nurse-patient with 75% (N = 76) these factors were due to the constant use of the mask. Conclusions: Using the Pearson correlation statistical test, which showed a low significant association of -0,095, the dependence between the two variables was externalized