La calidad en el proceso de impresión de la Industria Gráfica de Ambato

Abstract

Currently, it is essential to satisfy the business demand for products and services focused on the promotion, protection and identification of your brand, as well as being directly linked to the Graphic Design profession, supported by software, hardware and visual arts, in order to develop eminent competitive advantages through printing and finishing processes, therefore, this research aims to analyze the quality management of production processes in the satisfaction of customers in the graphic sector in the city of Ambato, for which it was used a collection of qualitative and quantitative data to determine the characteristics of the printed products and the quality they require to comply. The main results obtained specify that quality management in the graphic sector in the city of Ambato does not yet have the necessary quality to be at the competitive level, facing bad practices that directly affect customer service.