El sistema de gestión de calidad y la rentabilidad en la empresa Megaferretero Chimg de la ciudad de Ambato

Abstract

The term quality is taking more strength in the business sector, since today the quality has as main objective to exceed the expectations of the customers, from there that the problem that the dissatisfaction both of internal and external clients gives place to a low profitability, it is for this reason that we should study the influence of a system of quality management in the profitability of the company Megaferretero Chimg from the city of Ambato, in this sense after an exhaustive field investigation in the company, one determined that shortcomings exist in the different processes, due to that the processes are not standardized, therefore the conclusion at which one arrived is that the company From its inception until now has not had a quality manual to improve the efficacy and efficiency in the processes, as well as that of the personnel involved in each of the processes and achieving in this way the primary objective of any company is to obtain a greater profitability in the long term.