La definición de procesos y la satisfacción de los servicios públicos dotados por el Gobierno Autónomo Descentralizado Parroquial Rural San Luis, cantón Riobamba

Abstract

This project defines the administrative processes for optimization in providing decentralized services of the autonomous government of San Luis Parish. This research work frames its importance and justification since it consists in applying a management model is process-oriented and efficient development of the activities of the staff working in the institution. By consequent became necessary field work (in situ), which allowed us to establish the necessary processes for the efficient management of the public body. Whereas the improper setting processes in Decentralized Autonomous Government Parish of San Luis, leading to duplication of functions, a afata coordination of activities and thus to provide an inefficient service and user dissatisfaction. It was determined that the administrative processes of the institution are not clearly defined so the staff is unable to provide adequate service requested by users, since they do not meet corporate goals and the purpose for which it is formed.