Los procesos administrativos y la gestión de riesgo operacional de las principales Cajas Solidarias de Ahorro y Crédito de la UCABANPE pertenecientes a la provincia de Cotopaxi

Abstract

In the recent years, the economic model of social and Solidarity Economy has grown-up into an alternative productive partner that contributes to countryside community development in the nation. In this context, the role that the Solidarity Savings and Credit have achieved has been important; however, organizations which are formed by the determination of the partners, whose management turns around administration and financing of community development, lack of a relevant organizational structure which jeopardizes the permanence of its processes recruitment, and assignment resources. This research is focused on risk analysis of decision-making processes of the main solidarity funds Savings and Credit UCABANPE of the province of Cotopaxi: Nueva Vida, Nueva Esperanza, Divino Niño and el Belen. It has been required to establish methods to recognize, assess, measure, and control the potential hazards of events and allow minimizing them. The exploratory and descriptive research was applied as well as investigative techniques such as documentary and survey application. The hypothetical-deductive method research was used. The most important results are focused on identifying critical areas where greater likelihood of risk in the entities under study exists. They are located in the operating components such as: processes, people, information technology and the external sector. Furthermore, some critical findings in the Leader level are found. To solve this research, a reference manual is established that will allow through controls mitigating hazards in the Solidary Savings and Credit Banks.