Aplicación web centralizada para la gestión y atención de turnos de las sucursales de la EP-EMAPA-A

Abstract

The present project arises in response to the need to initiate a process of improvement and automation of the turn generation and service process at EP-EMAPA-A, currently carried out manually, inefficiently, and ineffectively, leading to limitations for both clients and workers. The purpose of this research was to implement a centralized application for managing and attending to turns in the company's branches. In this context, data collection techniques such as interviews and surveys were used to identify the needs and requirements for project development. The RAD (Rapid Application Development) methodology was employed to achieve constant client feedback. SQL Server was used as the database management system, and React JS was employed for the application development. The TAM and UTAUT models were utilized to assess the acceptance and adoption of the application. This proposal optimized the generation, allocation, and handling of turns, while also enhancing the reporting process, providing the company with comprehensive information. Additionally, it opened the possibility of exploring the implementation of a decision support system to improve analysis and decision-making processes.