Aplicativo móvil para la gestión de peticiones y sugerencias en el GAD parroquial de Santa Rosa del Cantón Ambato

Abstract

Technology has had an impact on various sectors of society, transforming the way we interact and relate to information. The governmental area is one of the beneficiaries of this innovation where mobile applications have been of importance to have transparency and citizen participation. The main objective of this project is to develop a mobile application for the management of petitions and suggestions in the parish of Santa Rosa in the canton of Ambato. The research is framed within the research line of Information Technology and Control Systems in the area of Database and Computer Systems. The development of the application was carried out under the Mobile Sprint Model methodology, which allowed an agile and adaptive development to the needs of the project. Flutter was used for the Frontend development with its Dart programming language while Node.js was used for the business logic of the application using the JavaScript programming language. Information management was carried out using PostgreSQL as a relational database manager. The result obtained from this project is a mobile application that facilitates the citizens of the parish of Santa Rosa to communicate their needs in real time and also contributes to the administration with a transparent management in the handling of requests and suggestions. In this way I can implement a comprehensive solution for citizen participation, it also highlights the importance of technology in the continuous improvement of government processes.