Aplicación web para la gestión de servicios, notificaciones de pago y geolocalización de viviendas de los clientes en la empresa Optynet del cantón Quero

Abstract

Currently, the use of new technologies has had a great impact at the business level,allowing to improve efficiency, communication and agility in the internal processes that are developed. Companies that provide internet service aren’t exception due to the large amount of processes and information management involved, so they require the use of computer systems that help to better carry out their activities in order to offer a better quality of service to their customers. The objective of this research project is the implementation of a web application in the company Optynet in the canton of Quero, due to the fact that currently they have a manual control of the information, in addition the time spent to locate the clients homes is high, in the same way there is a low communication with them. Therefore, through the use of technological tools we seek to cover these requirements, adding functions to the application to help manage activities such as: customer registration, installations, technical support, suppliers, geolocation on maps with time and distance estimation, as well as sending payment notifications via WhatsApp, in order to offer a better service experience to customers. The web application was developed with ASP.NET Core and Angular technologies, allowing to have separate back-end and front-end, facilitating the maintenance and scalability of the web application; the use of libraries such as: AutoMapper, RestSharp and those comprising Microsoft.EntityFramework server-side and client-side libraries such as: Angular Material and MapBoxalong with the MySQL database engine favored the development process of the web application. In addition, the methodology used for the development of the application was Extreme Programming (XP) for its efficiency, flexibility and control in the fulfilment of processes through a good management of activities.