Sistema de gestión de calidad para la Empresa de Calzado Gamos según la norma ISO 9001:2015

Abstract

Abstract

The ignorance of the ISO 9001: 2015 standard and the lack of standardization of processes, generates a loss in the competitive market in addition to a deficit in agile and controlled business processes, for which the present research work aims to develop a System of Quality Management for the production area of the company “CALZADO GAMOS” according to the ISO 9001: 2015 standard. The project has an initial analysis of the sufficiency regarding compliance with the requirements of the standard through the use of the checklist, in addition to a study on the knowledge of management on said standard, and its collaborators regarding satisfaction of the quality offered in all its processes, in order to establish the baseline in terms of application, compliance and have the documented information of each area immersed in the organization. Through the results obtained, a breach of non-compliance with the standard is obtained in all its processes with 58.21 percent, given by the absence of information and application of the mandatory information to obtain full compliance with the clauses established by the standard , thus concluding that by developing the documented information of all the processes, the adequacy of the company regarding the Quality Management System is improved, considering actions in the face of the inefficiencies of the initial evaluation with the creation of procedures, records and quality manual with all the acceptance criteria of the International standard.