El sistema de gestión de calidad y los resultados financieros de la Cooperativa de Ahorro y Crédito Oscus Ltda.

Abstract

The research topic The Quality Management System and Financial Results of the Cooperative Savings and Credit OSCUS Ltda, aims to study the impact that the system has had since its implementation in achieving the financial results of the institution, this in order to verify the developments that have suffered financial results from the implementation of the system and even more after three consecutive years of maintain certification Standards ISO 9001: 2008. With the work performed can conclude that the system of quality management has contributed significantly to the results that the Cooperative maintains to the date, locating it among the five most efficient Cooperatives, in the ranking of national cooperative system, however is required provide the system a measurement methodology that allows to obtain timely data to determine their impact on the financial results of the Cooperative.