Elaboración de un manual para la creación e implementación del Departamento de Investigación y Desarrollo de nuevos productos en la empresa INALPEV Cía. Ltda. del cantón Tisaleo

Abstract

The present degree work under the Systematization of Practical Experiences of Research and / or Intervention modality carried out in the fruit pulp company INALPEV Cía. Ltda., from the Tisaleo canton, has the design and implementation of a Manual for Research and Development of new products as a guideline to establish the Research and Development department, with a view to diversification, positioning and innovation. The methodology proposes adapting the structure for the design and development of new products with the requirements established by the ISO 9001: 2015 Standard and the Quality Management System implemented in the INALPEV company. The initial evaluation of the Quality Management System and the review of the requirements of the regulations, allowed to establish the scope of the documentation of the Research and Development area. The structuring of the documentation of the Research and Development department includes operations, resources, responsibilities, controls and follow-ups for the design and development of new products. The implementation is carried out effectively with the commitment of INALPEV's senior management, with clear objectives of implementing quality in all its processes.