Aplicación web de contact center para el departamento de cobranzas de la Cooperativa de Ahorro y Crédito Credi Ya Ltda

Abstract

The Contact Center of Cooperativa de Ahorro y Crédito Credi Ya Ltda. was developed with technologies that ensured efficient performance and an optimal user experience. Angular was used in the frontend, providing a dynamic and intuitive interface, while the backend was implemented with Node.js for fast and efficient executions. State-of-the-art technologies, such as Wave Grandstream, were incorporated to improve the quality of voice calls. In terms of database, MongoDB was chosen, offering flexibility and scalability to manage large volumes of data. Regarding the development methodology, the XP methodology was adopted, which stands out for its agile approach. This allowed a flexible adaptation to change in the project requirements and a continuous delivery of functionalities. The system consists of several modules designed to optimize management and communication with partners. The Debt Collection Module facilitates the efficient management of outstanding payments with clear visualizations and analytical tools. The Mailing Module automates birthday greetings and tracks detailed mailings. The Forms Module enables the creation and management of customized surveys, while the Campaigns Module facilitates the planning and execution of campaigns, leveraging database information. The User Administration Module ensures complete control over permissions and associated data management