Gestión por procesos en la Compañía de Investigación y Desarrollo Tecnológico Softsierra S.A.

Abstract

Process management is the beginning to improve the development of work activities within a company. Therefore, obtaining standardized guidelines produces a support to achieve continuous improvement opportunities in the company's processes, with the purpose of satisfying the customer's needs and optimizing resources. The development of the present research project presents a management by processes in the company of research and technological development Software de la Sierra S.A., in charge of the commercialization of technological services of business management; the main problems of the company are generated from the fact that disorder and deficient processes are generated as a consequence of the absence of documentation, planning and adequate controls. In addition, there is no adequate control of the activities that are performed, causing the loss of financial and intangible resources, thus affecting customer satisfaction. The main objective is to have clear and concise documentation; for which methods and tools are applied to perform a systematized procedure, starting from the analysis of the current situation of the company through the survey and development of a process map that provides a global and specific vision of all the processes that are executed in the organization to proceed with the standardization and development of the manual that allows a proper development of workers in their tasks. It is for this reason that the development of a manual of processes and procedures is proposed with the objective of following a systematic process and a documented information structure for the company, which will be used as an element of orientation, consultation, training, and induction of personnel.