Percepción del paciente sobre el triaje Manchester aplicado por el personal de enfermería en el área de emergencia del Hospital General Ambato

Abstract

Triage is a well-defined procedure for clinical risk management in emergency situations as it controls the flow of users adequately and safely. For this purpose, the nursing service will be responsible for placing a prioritization wristband before the evaluation based on the patient's clinical condition. Objective: To understand the patient's perspective on the Manchester Triage Method used by healthcare personnel in emergency rooms. Methodology:This study was based on prospective observational descriptive research conducted at the General Hospital of Ambato, using a semistructured questionnaire consisting of 10 Likert- type questions administered to 65 patients. Results: It was observed that 23% of the participants had an average age between 36 and 41 years, with a slight male predom inance of 50.77%. 43% had higher education, 63% indicated that the care provided was good, and 83% stated that their clinical discomfort was resolved. The most common conditions reported were the common cold and cough, accounting for 57%. Conclusion: The multidisciplinary team works promptly in the emergency department, providing quality and warm care.