Sistema de gestión de calidad y la incidencia en la materia prima de los cultivos controlados de la Industria Alimenticia Pérez Vaca INALPEV Cía. Ltda.

Abstract

This research work is focused on the quality management system and the impact on the raw material of the controlled crops of the Pérez Vaca Food Industry INALPEV Cia. Ltda., focused on ensuring the capacity to manage processes in a efficient under quality standards; The objective of the research is to optimize resources through a quality management system (QMS) in the company's controlled crops through the design of an action plan under the necessary guidelines for crop management; A type of descriptive research was applied to the study, since it allowed an analysis of the perception of the study variables such as the quality management system and the raw material of the controlled crops; In addition, an exploratory investigation will be required which allowed to inquire about the objective of the study, the approach was mixed qualitative-quantitative, for which the questions for the instrument that was applied in the investigation were outlined, which consists of 15 items on a scale of I like it. The statistic applied to verify the hypothesis is Kolmogorov Smirnov, where representative questions of the study were taken, obtaining a P value less than 0.05; In the same way, the instrument was validated by Cronbach's Alpha, resulting in 0.824, that is, the questions used in the survey were reliable. The results obtained in the survey show that the design of the action plan optimizes resources within the company. In turn, these processes will allow the products offered by the company to be under quality measures, since quality control is focused on the optimization and improvement of the company, as well as controlling and monitoring the provision of a good service.