Diseño de un sistema de gestión basado en la norma ISO/IEC 17025:2017 para el laboratorio de higiene industrial y ambiente de los talleres tecnológicos en la FISEI de la UTA

Abstract

Nowadays, companies need to ensure that the test results are reliable, to achieve this they turn to accredited laboratories that have a Management System based on the ISO IEC 17025:2017 standard. The present degree work was developed in order to design a Management System based on the international standard ISO IEC 17025:2017 for the Industrial Hygiene and Environment Laboratory belonging to the Innovation and Technological Development Workshop of FISEI. This made it possible to manage factors involved in testing services and to indicate that it is operated competently. The project uses applied, documentary and field research. Applied, because the procedures were documented to standardize the activities. Documentary, because the bibliographic information was systematized for the diagnosis and development. Field, since the researcher collected the information directly. It began with the identification of the problem and the objective to be achieved, then the normative and theoretical bases for the design of the system were investigated. The initial analysis used the compliance self-assessment questionnaire provided by SAE, according to ISO IEC 17025:2017. This, accompanied by the general information of the laboratory, served as a starting point for the project proposal. Subsequently, the quality manual, process map, procedures manual, risk management matrix and process characterization, comprising 11 processes and 29 procedures, were proposed. These allowed us to address the requirements of the mentioned standard.