El liderazgo y su incidencia en la gestión empresarial en la Cooperativa de Ahorro y Crédito CACPECO LTDA.

Abstract

Current research efforts are focused on improving the management of people and institutions in a changing environment, innovation and new trends, resulting in a leadership system ranging from classical to contemporary approaches that lead to the application of techniques and general concepts with the respective conditions of each organization to improve work performance by empowering activities of a group, to achieve a common goal in order to transform both the company and the people who collaborate in it, and continues to attract members and positioning itself as one of the best cooperatives in the city. Through the field research, a clear idea was obtained about the need for business management focused on organizational resources, facilitating the dynamization of resources through determined actions, obtaining proactivity where it allows obtaining a sustainable competitive advantage. For the development of the proposal, it was determined the creation of a program for the development of labor leadership, directed to human talent, both to business departments and senior management departments, determining activities to be performed in such trainings, such as the improvement of interpersonal relationships and the strengthening of coaching, this will be applicable specifically in the departments where the lack of leadership is evident, and where the improvement and application of teamwork can be included. The proposal aims to improve the management of the company by its management with the objective of creating a relationship between members and internal customers, in that sense the consistency of the actions will allow an internal commitment to the cooperative and build a good corporate image and improve the attention to the needs or socioeconomic problems of members and customers through the granting of timely loans and the delivery of excellent service.