Los derechos de usuarios de grupos de atención prioritaria en el servicio de transporte público urbano en las ciudades de Ambato y Latacunga

Abstract

This work was conducted to study and publicize the INEN regulation, which standardizes the levels of quality of public transport service and exposes the differences in its application between the cities of Ambato and Latacunga. It also presents the reality of the guarantees that this group of users have within the public transportation service in the provincial capitals of Tungurahua and Cotopaxi. Taking into account that these are the cities with the greatest urban development in the third zone of Ecuador. The quality of the Urban Public Transport System and of the transport units that provide this service is presented. In addition to the perspectives of the operators of these transportation units and the existing contrast with the criteria of the users of the same transportation units. In this way, it has been possible to conclude that transport operators do not perceive that they are violating the rights of some public transport users and if they do perceive it, they are not concerned about taking adequate measures to guarantee the right to a quality transport service. It has been concluded that the urban public transport system does not fully comply with INEN technical regulations regarding the Transport System statement. The ratings assigned by the users of urban public transportation denote their dissatisfaction with the service provided by the operators. The most affected priority group is the group of people with disabilities, due to the fact that the transportation units do not have the adequate accesses stipulated in the INEN regulations. The transportation systems in both study cities are relatively the same, with only a small percentage of variation in the appreciation of the users. The most notorious and worrisome aspect is that the quality of the transportation service in Ambato and Latacunga, from the perspective of the users, is of poor quality and does not adequately meet the quality standards and INEN norms regarding accessibility for people with disabilities. With the conclusions of this work, several points to be reinforced by the private transport cooperatives and by the local and national public institutions of the STPU are denoted.