Proceso de verificación de los Tweets dirigidos hacia agencias de Gobierno caso de estudio: Alcaldía de Cuenca-Ecuador

Abstract

Digital media change the way in which citizens communicate to government agencies, and therefore traditional journalists must adapt to this new relationship to survive. Citizens or citizen journalists communicate to government agencies their requisition through social networks. It is to say, without the intervention of professional journalists. However, it is necessary that a traditional media verifies citizen messages before it is received by government agencies. Therefore, traditional media acts as a filter that analyzes the credibility of citizen messages. Our aim was to study the process of verification of tweets done for a traditional media. The study was developed in the city of Cuenca, specifically among: (1) Citizen messages in Twitter or tweets (requests, needs) done to the Major Office of Cuenca. (2) The Community Manager Office of the Major Office of Cuenca who gets the citizen messages. (3) The radio stations La Voz de Tomebamba and Cómplice FM that have spaces destined for the transmission of citizen messages. A qualitative - interviews - and quantitatively - sampling and statistical analysis of tweets- approach was used in this research. Based on that approach we want to identify which is the process of verification that the mentioned radios realize to tweets. Is observed that radios do not have a standard process of verification of the citizen messages; nevertheless verification sometimes depend on the number of re-tweets, "I am charmed with it" or positive comments. Having no been a process of check established there is distrust in the Major Office. Then, we realized a matrix of verification of the tweets directed to the local agencies of government. The aims of this matrix to unify and standardize the verification processes, so that traditional media can gain credibility.