La planificación operativa aplicada por el departamento de farmacia y su relación con la satisfacción de los afiliados del hospital del IESS Ambato en el año 2016

Abstract

The main objective of this research project was the quality of the pharmacy status service of the IESS Ambato Hospital and measured the satisfaction of the members with regard to the service provided by this medical unit, focusing at all times on analyzing Through indicators, the efficiency and efficiency of operations and the rational use of institutional resources. The research problem arises from the shortage of medicines in the face of the considerable growth in the number of affiliates, as antecedent of this fact the pharmacy service of the Hospital IESS Ambato reported that it had a considerable growth, due to the increase in the coverage of medical care that Currently provides this Hospital Unit, there has been a considerable increase in pharmaceutical care in both the Emergency and Hospitalization, External Consultation, and Pharmacy areas of the Comprehensive Care Center, so you can see a simple view that most Services Provided by the Hospitals are saturated, in this sense, these events give rise to several internal management problems, since it is extremely complex to identify the therapeutic needs of the population, consequently this has generated the hospital to have a poor system of pharmaceutical supplies, thus affecting the patients they go to the hospital.