La Gestión de la calidad por procesos y la Creación de una ventaja competitiva en la empresa Imporquivensa en la ciudad de Ambato.

Abstract

Imporquivensa is a family company that was founded with the goal of producing glassware to meet the needs of customers. The main focus in the company is quality based production. Currently the company has had problems in the internal processes, because there is not a manual of procedures in which people can base their processes, which causes a lack of coordination in its activities each operary. Than described above so that the This research was based on a study of quality management and creating a competitive advantage, with the purpose of designing a procedures manual for staff as this tool it depends on the differentiation that the company may have on the market or competitive advantage that exists on the basis of its competitors. The data obtained in the field research (survey) showed that deficiency in internal processes if they influence the creation of a competitive advantage as the company lacks flowcharts for processes and likewise the lack of manual functions. Because of this, the research focused on the design of a Procedures Manual and Manuel functions for the proper performance of activities performed by each employee.