“LA CAPACITACIÓN Y LA EVALUACIÓN DE DESEMPEÑO DE LOS COLABORADORES DE LA EMPRESA DE CALZADO FORTECALZA DE LA CIUDAD DE AMBATO

Abstract

This work takes place in the company ForteCalza company dedicated to the development of sports shoes for the province and the country, it consists mind that seeks to improve productivity, for which the objective of this research focused on an analysis to detect problems that arise within its organizational structure. The main deficiency was detected in the absence of a performance assessment tool that allows to know with certainty the performance of each of the partners to subsequently perform a training that is commensurate with the needs of each of the partners. The proposal that fundamentally relies on the development of a performance evaluation guide based on the evaluation matrix 360 °, where aspects that are used for the proper performance evaluation process based on general and specific competencies are detailed, the same consisting in a list array where the behaviors, skills and attitudes according to three levels of compliance such as high, medium and low, where two formats containing specific skills for different organizational levels were developed detailed as they are the operational area and the administrative area, after performing processing and analysis of each of the formats takes a single report on the extent to which each of the competitions where the needs are detected by the collaborators, providing higher performance in competitions which have a low degree of compliance, for that people who supervise employees will be responsible for providing personalized feedback, through lectures where individual aspects people should improve explaining to increase their performance.