Sistema de gestión por procesos en el área de producción de helados en la empresa Aventurate

Abstract

This research project proposes a Process Management System as a proposal for improvement in the ice cream company Aventurate, where it has been identified that the main problem facing the company is the lack of coordination and standardization in the execution of related activities in the processes of the production area: product of the lack of documented information and the traditional way of working based solely on the experience of the operators. For this reason, an exhaustive evaluation of the current production process used in the company was carried out, through an unstructured interview addressed to the production supervisor and in-situ observation, this allowed us to identify the products that are produced and through the ABC analysis the product of greater demand was identified, in addition to the different difficulties such as the disorganization that exists in the production area causing unproductive times and operations. Once the analysis was carried out. the ice cream production processes were standardized, this implied the collection of information using process management tools: The creation of clear and well-defined process sheets, flowcharts, analytical cursograms of procedures for each stage of the process, ensuring that uniform guidelines are followed in all operations. Finally, a manual of processes and procedures was designed for the ice cream production area, this manual will contain the detailed instructions to carry out each task and activity in the manufacturing process. Thus, employees will be provided with clear and complete guidance, which will facilitate their work and reduce the likelihood of errors!