El uso de herramientas tecnológicas de información y comunicación en el teletrabajo de los profesionales de la generación “x” de la Facultad de Jurisprudencia y Ciencias Sociales de la Universidad Técnica de Ambato

Abstract

The transfer of face-to-face work to telework brings with it a certain level of knowledge, resources and skills to which not all professionals especially in the "X" generation, a generation older than 45 years old, did not have the same opportunities to learn or develop empirically or school knowledge of the use of information and communication technology tools and apply them to teaching work, this generates external as well as internal conflicts in the person, making its biopsychosocial condition susceptible. The research work is to investigate the experience of the generation "X" teachers of the Faculty of Jurisprudence and Social Sciences of the Technical University of Ambato against the telework they have been doing about a year ago and whether their personal, family, work and social life has actually been affected, also taking into account a current global health crisis that has kept a large part of the population in confinement. If the biopsychosocial situation is made visible, the importance of ICT for education is evidenced, whether there are spaces to support, support and promote the development of the knowledge and skills of "X" teachers in the Institution as an important part of the fulfillment of legal statutes, it will be opening up for other professional areas to seek to dignify the work of this objective population and inculcate the importance of technologies for the professional development of new generations. The research work applies the method of qualitative approach, also the level of descriptive research seeking to answer questions about the biopsycosocial and labor situation of the established group; of an exploratory type allowing to know and understand the problem through an informal analysis that contributes to the construction of knowledge about the problem. Through structured interviews, information has been obtained from different points of view and experiences so that participants can give their opinion on how they have dealt with telework, which has contributed to them or what their shortcomings have been. From this it has been evident that there were participants of the "X" generation who, because they were technological immigrants, had difficulty adapting to telework because most of them have declared that they have not developed the knowledge and skills in technological tools, and therefore this modality entails, it has been possible to identify biopsychosocial problems due to the pace of telework making them feel more in the physical and emotional aspect, on the part of the labor they have managed to endure the work The way of adapting or training in a timely manner, the familiar has been optimistic and announces it very positively, and they also recommend that new generations keep up with knowledge and skills development in technologies.