Gestión administrativa en las instituciones de Educación Superior basada en planes de capacitación del personal administrativo y trabajadores

Abstract

The present study is focused on determining how the training plans of administrative staff and workers influence in the administrative management of the Technical University of Ambato, which has caused delays in processes, poor attention, low level of performance and fulfillment of functions in the different academic / administrative units, which has generated work stress and interpersonal conflicts between the administrative staff and workers. The methodology applied was mixed, based on bibliographic research that served to theoretically sustain the variables under study (training plans, administrative management). On the other hand, in relation to field research we worked with two populations, the first was structured by the administrative staff and workers of the institution with a total of 822 people, however, within the study we only worked with a sample of 262 people to whom the designed instrument was applied with a total of 18 questions; while the second population was structured by the deans and departmental directors of the institution, applying to 18 people in total the instrument designed with 11 questions, later the instrument of the administrative staff and workers was submitted to the statistical analysis known as exploratory factor analysis, in where the HMO test of 0.905 was obtained and a test of sphericity of Barlett with a level of significance of 0.000 which allowed to apply the factorial analysis and therefore accept the alternative hypothesis proposed. Under this background, it was proposed to restructure the training process for administrative staff and workers to improve the administrative management of the Technical University of Ambato.