Sistema de gestión de calidad en la producción de partes y piezas de fibra de vidrio para el sector carrocero en la ciudad de Ambato

Abstract

The quality management system describes the coordinated activities carried out on a set of elements in urdir to achieve the quality of the products or services provided to the client; for that reason it aims to develop the Quality Management system that improves the production processes of parts and pieces in glass fiber for the body sector in the city of Ambato, so that quality products are obtained without any failure. This work is oriented from the perspective of the development of the quality management system due to high levels of waste and delays in the production of fiberglass parts, elements of the quality manual that have not been applied in the bodybuilder sector. This research is carried out based on the quantitative and qualitative approach, whose information is collected through the search of information in databases and the application of 20 surveys to corporations in the bodybuilder sector. 100% of companies in the bodybuilder sector assure that the quality management system is important to improve the production process, so they do not have a quality manual; In addition, 75% do not know ISO 9001 2015, 100% consider that correct application of the system will avoid material waste and economic losses; also 70% allocate the necessary resources to achieve the stated objectives. The data show that the quality management system allows the satisfaction of the needs of the clients, through the planning and continuous improvement in the performance of the parts and pieces processes in the body sector through the correct application of a manual of quality in accordance with ISO Standard.