El control de calidad desde una perspectiva de producción de lácteos

Abstract

A large number of companies from the Pillaro cant of the province of Tungurahua are dedicated to dairy production, in order to satisfy the needs of the consumer by providing products suitable for human consumption. Quality control at present is a common problem in micro, small and medium companies, since at present many companies offer their variety of products and these are elaborated with techniques of processing and industrialization and there is an imbalance in These techniques since most of them are bad practices. Through the investigation carried out with the application of surveys to the internal customer and to the companies of the sector, it is reflected that the industries have a great problem in the productive processes, once analyzed and interpreted the data can be concluded that the majority of the personnel do not know With exactitude what is the management by processes and they know that they do not follow in the company a quality control since this not only increases the development but also the differentiation of a product favoring the growth and the competitiveness. The model to be followed seeks to improve the quality in the productive processes of the companies of the sector applying the seven quality tools designated by Kaoru Ishikawa as these tools are the most useful and important that can be used to solve in 95% all the Problems in the productive processes.