Sistema de gestión de calidad para el sector de inyección de suelas de la provincia de Tungurahua: caso Teimsa

Abstract

The objective of the present investigation is the implementation of a Quality Management System for the injection sector in the company Teimsa based on ISO 9001-2015, focused on meeting the needs of the company and above all of the customers. The research starts by determining the current state of the company, due to the absence of the updating of standards ISO 9001-2015 in the sector of injection of soles, the formalization of processes of the area and their respective organizational context considered as a necessity in the company. This required an investigative approach through the use of research as the interview and survey tools that allowed identifying features, collect necessary information for the study. Therefore, developed a manual of quality where detailed his policy objectives, able to face in the best way the current growth of competitiveness projecting organizational innovation. At the same time be of developed a map and characterization of processes, risk matrix and instructions work for the injection of soles, in order to obtain a guide that improves the performance of managerial and operative of the company activities, designed to meet the needs of the client and maintain a quality service and achieve that Teimsa perform a continuous improvement.