Mejoramiento a los Procesos en la Gestión de Canal Indirecto (Distribuidores Autorizados) para empresas prestadoras del Servicio Móvil Avanzado (SMA) en el Ecuador: Caso Corporación Nacional de Telecomunicaciones CNT EP Agencia Regional Tres.

Abstract

The National Corporation of Telecommunications CNT EP, is located in the field of telecommunications, providing service to the Ecuadorian community, specifically in the telephony and mobile internet service; The present work is developed in zone 3 of the country. Its focus is on the current problems of the processes involved in the management of the Indirect Channel on all those that directly affect its commercial environment. Through the analysis of the processes and the areas involved, in addition to the use of techniques and instruments of information collection, a diagnosis of the current situation was obtained methodically establishing opportunities for improvement at the local, regional and national level; Which will serve to make decisions and fulfill the goals of recruitment and incorporation of Strategic Partners (Authorized Distributors). With the information obtained from the pertinent study of the processes, a model was designed for the continuous improvement in the processes of the Indirect Channel of the Regional 3 of the CNT EP, in order to be able to implement it according to the needs and requirements of the entity.