Sistema de gestión de calidad y la Mejora continua de los procesos de la Cooperativa de Ahorro y Crédito Mushuc Runa Ltda.

Abstract

The Cooperativa de Ahorro y Crédito Mushuc Runa Ltda., is a company dedicated to offering products and financial services institution that arose from the need to serve a market that was marginalized and forgotten by banks, in this regard focused on serve low considerate people who need loans more efficiently and smoothly. However due to the large number of cooperative entities not only in the province but nationally, is vital to opt for new management approaches aimed towards systems quality management to continuously improve the processes that are incurred in the entity referred . It is for this reason that the present investigation focused on an analysis to determine a favorable position for the company in relation to competition, studying the opportunities that represent the implementation of a system of quality management to enhance processes the institution, in order to increase the partners and generate a new approach aimed at providing quality in the different processes and is a landmark for the city and country. The findings obtained in the field research carried out indicate that there is widespread ignorance in relation to the different processes and issues related to processes and quality management systems, so it is necessary to improve the management carried out within the institution and achieve better meet the needs of customers. In this sense, the proposal presents a model of Quality Management System for continuous improvement of processes in the Cooperativa de Ahorro y Crédito Mushuc Runa Ltda., adapted to the needs of the institution and focused on customers.