El coaching como herramienta de liderazgo y su incidencia en la comunicación organizacional en el personal de salud del Área de Trabajo Social del Hospital IESS Ambato.

Abstract

Ambato IESS Hospital is a government entity, whose organization and operation is based on the principles of solidarity, obligation, universality, equity, efficiency and sufficiency, which provides health care to the central region. When an organization keeps motivated to the human personnel and working together benefits significantly the attention to the affiliate. So, they have created different methods and processes aimed to improving the maximum personal development, but especially the professional development, this allow the staff to be more competent and they can gain greater leadership from the heads of each department. Then, the different heads will enhance the creative abilities and skills of each professional to achieve the goals within an organization and thus ensure that the results will be efficient, permanent and can transform the business environment. Were applied surveys of leadership and organizational communication to the personnel in the area of Social Work at the Ambato IESS Hospital. It is noteworthy that other areas of the hospital as outpatient and hospitalization depend on the Department of Social Work. Therefore, it is essential to evaluate xiv the type of organizational communication in this area. We can notice that communication between staff and the boss is consistent and timely when troubleshooting. In addition, it was concluded that the Head of Department has the characteristics of democratic leadership because it allows to the staff to help and work together in the search for solutions in order to provide quality care to the clients. The coaching process was not executed because when the surveys were performed and the data was processed, statistical analyzes have shown that there is no correlation between the implementation of coaching and leadership.