Gestión de procesos en el área de producción de la Empresa SUALÚ Curtiduría Suárez

Abstract

ABSTRACT Managing processes is the first step to improve the company's work performance, therefore, standardized information guidelines add value and support to the management model to achieve continuous improvement opportunities in its processes, in order to satisfy the needs and customer expectations. The development of this research work exposes a process management in the operative area of the company "Sualú Curtidencia Suárez", in charge of the production and commercialization of bovine leather; the main problems of the company are that its employees carry out their activities without an adequate control, bas on experience and observation, the main objective is to have clear, orderly and concise documentation; for which, methods and tools are applied that help to develop a systematized procedure of work, starting with current situation analysis through the gathering of information and identification of activities that are developed in the operational area process map elaboration providing a global and concrete vision of all the organization's processes, in such a way that the basic mechanisms such as records, manuals and instructions are established, that contains all descriptions of tasks for staff timely development. That is why it is proposed to develop a production process manual so that there is an order and structure of the company's documented information, which will serve as an element of consultation, orientation, training and induction of personnel.