Diseño del procedimiento de reclutamiento y selección de personal bajo Normas ISO para el mejoramiento de la producción de las Empresas Carroceras de la Provincia de Tungurahua.

Abstract

The present investigative work was carried out in the company Davmotor Cia. Ltda. Located in the city of Ambato, a company dedicated to the construction of bodies, especially buses. To establish the diagnosis regarding the processes of recruitment and selection of personnel for the specific area of production, contact was made with the personnel of the area and the managers of the company. The methodology was applied with the qualitative and quantitative approach, since the staff analyzed their perception of the processes and also resorted to the analysis of statistical data of personnel requirements for the area, data that were taken in the company, becoming a field investigation. For the development of the work, it was important to locate bibliographical research on the subject. The data was collected through the survey technique, for which it was necessary to meet with the production staff and the managers an interview was applied. The proposal to establish recruitment and selection procedures for production, contributes to establish clear parameters of knowledge, skills and experience in the area of construction of bodies, allowing the company to summon the appropriate personnel to integrate their work team, who will sustain the quality and service provided by Davmotors Cía. Ltda.