Diseño de un Plan para mejorar la calidad del agua embotellada de la Empresa Municipal de Agua potable y Alcantarillado de Guaranda

Abstract

The research was developed in the Municipal Water and Sewerage Company of Guaranda (EMAPAG), aimed at designing a plan to improve the quality of bottled water considering the requirements established in ISO 10005: 2005. The initial diagnosis identified a 22 % compliance with the requirements of the quality plan. Through a Pareto diagram an order of priorities was assigned to the identified problems within which the planning, production and processes related to the client stand out. A survey was applied to clients and workers of the company to know the perception they have about internal aspects linked to production, establishing that the company does not have protocols implemented for the development of the activities involved in the water bottling process, as well as communication and feedback with the client. The quality plan designed for the company specifies what procedures and resources should be applied, who should apply them and when they should be applied. At the end of the research phase, the requirements verification sheet of ISO 10005: 2005 was applied again, reaching 84% compliance, which demonstrates the applicability and efficiency of the plan.