Ingeniería en Sistemas, Electrónica e Industrial
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Item Gestión por procesos en el laboratorio de prototipado de la Corporación de Desarrollo de Ambato y Tungurahua(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2025-02) Supe Criollo Christian Patricio; Ortiz Guerrero Daysi MargaritaThis research proposes a process management in order to standardize the activities developed within the innovation laboratory Makerspace Inspira Lab, this will allow operations to be executed in a more effective and efficient way by controlling the processes through the relevant documentation. In order to know the current situation of the laboratory, we began with the collection of information through interviews, surveys and direct observation of the workflow, showing that the tasks are performed in a traditional way, with undefined processes and disorder in the execution of activities due to the lack of documentation for monitoring the processes. Based on the current situation, we proceeded to carry out a process survey where each of the activities to be carried out during each operation was specified, through the use of data sheets and the design of flow charts, then each of the identified processes was classified, which were represented in a structured manner within the process map to visualize how they are interrelated. Additionally, the processes were characterized, including the SIPOC diagram, the PHVA cycle and the management indicators. Finally, the processes and procedures manual was developed, which contains detailed and orderly information for the uniform execution of tasks, work instructions and documents for the control of indicators.Item Balanced score card para el GAD municipal del cantón Salcedo(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial, 2024-02) Naranjo Coque, Erick Fabricio; Ortiz Guerrero, Daysi MargaritaThe main challenge lies in the lack of management indicators in the Autonomous Decentralized Municipal Government of Salcedo, which restricts the ability to evaluate its institutional performance. The objective of this study is to implement the Balanced Score Card matrix in the entity, addressing the essential perspectives. To this end, a quantitative approach was adopted, involving the collection and analysis of statistical data, as well as an exhaustive bibliographic review to obtain updated and accurate information. In addition, field research was conducted involving interviews with the director of the Administrative Directorate and key officials, along with surveys and direct observation at the GAD's facilities. This methodology made it possible to obtain relevant data on institutional processes and staff perceptions. The results obtained through surveys directed to 13 officials highlight that 54% of the respondents identify deficiencies in the processes, 85% point out the lack of management indicators and function manuals, and 46% consider the BSC to be effective in improving decision-making. Seventeen management indicators are derived from the literature research, covering customer, financial, internal processes, and learning perspectives. In conclusion, the implementation of the BSC will allow for more informed decision-making and effective monitoring of institutional performance, which will facilitate immediate intervention in the event of deviations in the indicators. This will contribute to improving the efficiency and effectiveness of the institution in achieving its objectives.Item Gestión por procesos para la línea de faenamiento en la empresa “Mag Pollo” de la ciudad de Ambato(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2022-09) Sailema Moyolema, Christian Adrian; Guachimbosa Villalba, Víctor HugoMost organizations worldwide are immersed with highly competitive opponents; environments that drive companies to improve their processes to survive in the competition, to generate success they must manage their processes, activities and resources efficiently. This research proposes a Process Management in the slaughtering line of MAG POLLO company, focused on operational procedures based on Good Poultry Practices; and mandatory procedures based on ISO 9001:2015, to meet quality specifications in processes, standardize, document activities, responsibility and objectives. First, the current situation of the company was analyzed through the survey of processes through the application of interviews, surveys and technical field visits; to subsequently understand the production line of slaughtered chicken, establishing a map of processes with their interrelationship. In addition, it was evidenced that they applied quality systems, but lacked control of records that were performed in the organization. Therefore, the development of indicators that measure the performance and performance of the organization which can be efficiency, effectiveness and results, in order to collect accurate data, also reliable to make decisions for their present and future where the weaknesses and strengths of MAG POLLO are discovered. As a final part, the processes and procedures manuals detailed information such as: purpose, scope, legal framework, glossary of terms, responsibilities, technical data sheet, procedures, flow chart, good practices, associated risks, production orders and records; its main purpose is the standardization of the processes in the slaughter line, complementing from the purchase of inputs to the sale of slaughtered chicken, allowing preventive and corrective actions against risks, ensuring quality and customer satisfaction.Item Gestión de procesos en el departamento de producción de la fábrica textil Tarco Sport(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2022-07) Olmedo Coronado, Ronald Stalin; Guachimbosa Villalba, Víctor HugoThe first step of a craft workshop to evolve into an industry is to develop process management that allows standardizing the procedures that are carried out to make a product. The present research work analyzes the primary production line under which the Tarco Sport´s Textile Factory whose development of activities is based on the design and manufacture of sportswear; The problem lies in the lack of control over the optimal use of resources and tools used to develop a production batch that leads operators to perform activities in an inadequate manner due to poor process management and technical documentation that guarantees the availability of elements or objects of qualitative and quantitative control. Based on the collection of initial information that allowed the situational diagnosis of the management of production processes in Tarco Sport´s Textile Factory, subsequently establishing management indicators on the processes of the production line based on the Colombian Technical Guide GTC 230 and finally generate a proposal for productive improvement through a Manual of Processes and Procedures oriented to the standardization of tasks of the operative personnel of the production department of the Tarco Sport Textile Factory; with the aim of guiding and training the work staff with a view to increasing productivity and optimizing business resources.Item Modelo de gestión por procesos basado en la Norma ISO 9001-2015 para la empresa “C.C. Laboratorios Pharmavital Cia. Ltda(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería Industrial en Procesos de Automatización, 2019) Palate Cunalata, Willian Bladimir; Tigre Ortega, Franklin GeovannyEl presente trabajo de investigación tiene como propósito proponer un modelo de gestión por procesos para la empresa C.C. Laboratorios, basado en la norma ISO 9001:2015, para esto se acudió a una investigación de tipo aplicada. Se utilizó una investigación con un diseño de campo. La población objeto de estudio estuvo conformada por los 35 trabajadores de la plana de la empresa, y como se considera pequeña, finita y manejable se optó por usar un censo poblacional. Para la recolección de la información se utilizó la técnica de la encuesta, cuyo instrumento es un cuestionario de 42 preguntas dicotómicas, apoyándose en la revisión documental. Los resultados obtenidos indican que la empresa posee debilidades relacionadas con: una estructura organizativa que no identifica a los interesados y no está basada en procesos, así mismo la alta dirección no está comprometida con el enfoque de proceso, no se realiza seguimiento de los recursos, no se asignan a los trabajadores según sus competencias, no se formulan estrategias para afrontar los riesgos y aprovechar las oportunidades, entre otras cosas. Para afrontar estas debilidades se realizó un levantamiento de los procesos asociados con la fabricación de medicamentos en donde se definieron las actividades que forma parte de cada uno, y los tiempos asociados a cada actividad, para luego mejorarlos y así elaborar los manuales de procedimientos y un análisis de la cadena de valor de cada proceso. Los manuales se diseñaron siguiendo los lineamientos de la norma ISO 9001:2015 por lo que se considera la gestión por procesos, la mejora continua y la satisfacción del cliente. Se recomienda su implantación para que la organización se enfoque en la mejora continua, y garantice la eficiencia y la satisfacción de los clientes.Item Sistema de gestión de la calidad (SGC) bajo la metodología del ciclo de mejora contínua en la educación superior(Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Dirección de Posgrado. Maestría en Gestión de Operaciones, 2018) Parreño Brito, Eduardo Vitaliano; Montalvo Zamora, Natalia AlexandraEl Sistema de Gestión de Calidad aplicado a una institución de educación superior permite que pueda alcanzar y demostrar a través de la certificación por otra entidad, un trabajo educativo de excelencia. Con la certificación de la norma ISO 9001 en los procesos de gestión de calidad en la Carrera de Economía de la Universidad Central del Ecuador, se puede mejorar el modo en que se planifica, organiza, dirige y controla sus procesos fundamentales; también el generar beneficios por un uso más óptimo de sus recursos. La utilización de indicadores de gestión facilita la creación de servicios educativos más fiables, sostenibles, y de calidad. El estudio realizado tiene el objetivo de diseñar e implementar un sistema de gestión que permita el logro de una Excelencia Educativa en la Carrera de Economía que sea extensiva a la Facultad de Ciencias Económicas y por ende a la Universidad Central de Ecuador. En el trabajo se analizan los procesos que se aplica en la carrera objeto de estudio, se determinan los indicadores que se utilizan para evaluar la prestación del servicio educativo y se elabora una propuesta de prestación del servicio educativo de calidad, utilizando la metodología del ciclo de mejora continua para cumplir con los indicadores del CEAACES. Se concluye que el SGC contribuirá a lograr procesos educativos más eficientes y sostenibles, una vez que dé respuesta a diferentes insuficiencias detectadas, que permitan la implementación de la propuesta elaborada, que ha sido ajustada a las características y particularidades de esta institución educativa. Resultado que requerirá para su implementación eficaz y sostenida, de la participación y compromiso de todos, directivos, administrativos, trabajadores, estudiantes y partes interesadas. EXECUTIVE SUMMARY The Quality Management System applied to a higher education institution allows it to achieve and demonstrate through certification by another entity, an educational work of excellence. With the certification of the ISO 9001 standard in the quality management processes in the Economics Degree at the Central University of Ecuador, the way in which its fundamental processes are planned, organized, directed and controlled can be improved; also to generate benefits for a more optimal use of its resources. The use of management indicators facilitates the creation of more reliable, sustainable, and quality educational services. The study has the objective of designing and implementing a management system that allows the achievement of Educational Excellence in the Economics Degree that is extensive to the Faculty of Economic Sciences and therefore to the Central University of Ecuador. The work analyzes the processes that are applied in the career under study, the indicators that are used to evaluate the provision of the educational service are determined and a proposal for the provision of the quality educational service is drawn up, using the methodology of the cycle of continuous improvement to comply with CEAACES indicators. It is concluded that the SGC will contribute to achieve more efficient and sustainable educational processes, once it responds to different detected shortcomings that allow the implementation of the elaborated proposal, which has been adjusted to the characteristics and particularities of this educational institution. Result that will require for its effective and sustained implementation, the participation and commitment of all, managers, administrative, workers, students and interested parties.