Browsing by Author "Flores Santana, Alexandra Catherine"

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    Principio de la calidad del sistema nacional de salud y la atención al usuario en los centros de salud de la provincia de Tungurahua
    (Universidad Técnica de Ambato. Facultad de Ciencias Administrativas. Maestría en Gerencia de Institución de Salud., 2017) Flores Santana, Alexandra Catherine; Córdova Aldás, Víctor Hugo
    The purpose of this research is to analyze the principle of Quality of the National Health System and care in the users of the health centers of the province of Tungurahua, and in this case will be determined in the Health Center Nº 1 de Ingahurco. The quality of care has become a fundamental requirement throughout the health service, which must be based on moral values where patients and professionals can interact. Many aspects are taken into account as an instrument to guide and establish guidelines such as the MAIS model of Comprehensive Health Care, which includes a set of tolos and resources that will be complemented by the National Health System for the well-being of the population in the province. Thus, surveys have also been carried out on the patients of the health center, which will allow to establish in a broad and clear way a diagnosis about the situation of the establishement to give a solution to the problem. With this background it is determined that there are several points to be modified, emphasizing as a fundamental part the quality of care the doctor – patient communication for which a manual of care applied to the patients of the Ingahurco healt centes is proposed that improves the quality of care optimizing all resources.