Browsing by Author "Sinchigalo Curay, Charles Darwin"

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    Aplicación web utilizando el marco de buenas prácticas ITIL 4 para la gestión de activos de ti en el área de soporte de la Cooperativa de Ahorro y Crédito kullki Wasi Ltda.
    (Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información., 2026-07-01) Sinchigalo Curay, Charles Darwin; Aldás Flores, Clay Fernando ; Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas Electrónica e Industrial. Carrera de Tecnologías de la Información.
    This project arose from the need for a system to centrally manage IT assets at Cooperativa de Ahorro y Crédito Kullki Wasi Ltda., since the IT Support Area carried out its processes manually using Excel spreadsheets, without automated validations or traceability, generating operational times of up to 30 minutes per assignment, poor information control, and difficulties in meeting the regulatory standards required by the SEPS. The process began with a diagnosis of the current state through semi-structured interviews and observation sheets applied to the IT Chief and two support technicians, identifying eight critical problems grouped into four dimensions. Subsequently, six components of the ITIL 4 best practices framework applicable to the solution design were identified, and development was carried out using the Scrumban methodology across five sprints, integrating modules for asset management, configuration, maintenance, evidence, and traceability. Results showed reductions of 92 percent in asset query time, 80 percent in maintenance documentation generation, and 100 percent in inventory report construction. The system was evaluated using the SUS questionnaire, obtaining an average score of 80.8 points, placing it in the good usability range, and recorded 339 audit events across 142 assets managed in production. It is concluded that the developed web application constitutes a viable system that centralizes the traceability of the technological asset lifecycle, strengthens regulatory compliance with the SEPS, and raises the IT management maturity level of the Cooperative.