Diseño de un sistema de gestión de calidad en la empresa “Calzado Sinell” mediante el uso de la norma ISO 9001:2015

Abstract

SMES generally do not have information regarding the quality management system through the use of ISO 9001:2015 which generates empiricism and disorganization in their processes, for this reason in the company "CALZADO SINELL" which is dedicated to the design and manufacture of casual, sports, classic and safety footwear, the purpose is to design a quality management system that contributes to the continuous improvement of the organization. In the initial research an analysis was made on the degree of compliance with ISO 9001:2015 in the Sinell Footwear company through the use of a checklist where it was determined a percentage of non-compliance of 74.42% being a very high value because there is no standardization and documentation in all processes carried out, also a survey was applied to the administrative area and the production area to know how involved in the issue of quality management system are the members that make up the organization. Based on the requirements established by the ISO 9001:2015 standard, several manuals on the procedures to be followed in the different areas and activities carried out in the company are generated and determined, together with documented information used to support the different manuals such as records, formats, plans and matrices. By implementing a quality management system in an organization, it is possible to plan, execute and control all the processes that make up the company and thus provide a quality product that meets the expectations and needs of customers.