Calidad de la atención médica y estabilidad emocional en tiempos de Covid a los pacientes adultos mayores de la parroquia Urbana ciudad Nueva en el Hospital Básico Píllaro

Abstract

ABSTRACT: The research consists of two variables, such as the quality of medical care and emotional stability in the group of old adults from the parish Ciudad Nueva in the Basic Hospital of Pillaro. The objective was to determine the influence of the quality of medical care on emotional stability in times of COVID-19 to elderly patients of the parish Ciudad Nueva in the Basic Hospital of Pillaro, after the investigation it is determined that the quality of medical care has a great importance on the emotional stability of the individual during COVID-19, which puts them at a greater risk of getting contaged because it is a vulnerable group and they experience different emotions damaging their emotional stability. According to the results obtained, it is shown that it is necessary to create a priority intervention plan from the area of Social Workers in the health field, giving priority to the elderly during their life cycle. The methodology was executed by two questionnaires, for the dependent variable the SERVQUAL questionnaire was used and for the independent variable the BIG FIVE questionnaire was used with the veracity of the data used for a quantitative approach.